What happens when you call 988?
Last updated September 3, 2026.
A short menu (Veterans press 1, Spanish, specialized lines), then a trained counselor from a local crisis center listens, helps you through the moment, and plans next steps with you. The call is free, confidential, and judgment-free per the Lifeline, and silent or crying starts are normal. The common fear, answered: routine calls do not dispatch police - emergency services come into play only when someone is in imminent danger. Text and chat at 988lifeline.org offer the same service if talking feels impossible.
What to do
- Call, text, or chat. 988 by phone or text; 988lifeline.org for chat - same service.
- Start however you can. One word, silence, or crying are all workable starts.
- Let them help plan. The next hours and days are part of the conversation.
- Use it more than once. Repeat calls are normal and welcome.
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